Field Service Engineer
About this position
Responsibilities
• Provides technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-site service in any Service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades and retrofits; end of life services, replacements, etc.).
• Investigates customer needs through professional consulting. Provides technical consulting and specialist assistance on Service solutions to management and customers by giving relevant inputs on customer requirements and proposed service products/solutions.
• Determines effective Service applications, equipment and methods to develop, market or manufacture new Service offerings to respond to customer requirements cost effectively.
• Manages customer relationships and maintains regular contacts with key customers. Identifies new sales opportunities, proactively communicating both with the customer and ABB sales teams to ensure customer needs are met and business opportunities utilized for Service growth. Conducts specialist support and advisory service for Sales team.
• Ensures accurate communication and exchange of technical information to the customers to address their needs and reports and follows up customer feedback to achieve high level of customer satisfaction.
• Prepares all required technical documents and reports for project contracts to be signed by the customer representative. Reports work done in a timely manner and provides relevant technical supporting documents to the service execution teams and follows up when needed.
• Participates in maintenance meetings and improvement activities to proactively provide suggestions for product and quality improvement and shares with ABB organization/management.
• Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.
Requirements
• Bachelor in Electrical Engineering Have a demonstrated track record in LV/MV switchgear/Product.
• You are passionate about Measurement usage, safety at site, LV/MV product.
• Microsoft office, and IoT.
• Field Service Engineer Experience 2 years in Electrical Engineering.
• Good communication both Thai & English.