Order Fulfilment and Planning Manager
About this position
Responsibilities
• the strategy & objectives are cascaded; understood by the team, while action plan is well executed and performed in collaboration across functions.
• that all incoming demand is effectively managed at MPS & MRP level against RCCP & CRP while responding to customer’s expectations, production efficiency and financial objectives.Develop & maximize usage of planning tools.
• both aggregate and item Inventory in alignment to business KPI.
• a best practice of customer service procedure, workflow in line with business objective.
• ensure timely and effectively supply plan to both domestic and export sales.
• manage Customer Service operation to meet order fulfilment, cost efficiency and customer satisfaction.
• seek opportunities to continuously improve customer service and distribution function.
• accommodate demand forecast generated from S&OP process in collaboration with commercial and finance team.
• MPS & MRP to balance production efficiency; resource utilization best practice and delivery KPI, i.e., OTIF.
• the MPS & MRP planning process by developing the planning tool in-place to ensure of information flow accuracy.
• and implement the Inventory management best practice in line with the business objective.
• and agree the stock policy for all SKU’s to optimize availability and minimize working capital.
• the inventory KPI, i.e., inventory turn/coverage and NWC; to effectively deliver operational performance.
• team to ensure that changing of new artwork and launch new product alignment with agreed timeline and minimize write off cost.
• customer service KPI to measure customer service satisfaction level.
• On-Time-In-Full KPI to achieve as company targets.
• monitor, and ensure the update, accuracy of customer delivery schedule and specific requirements in order to understand customer focus, requirement and practice to reduce claims and aging stock.
• and analysis order pattern, optimum order capture and physical distribution.
• and support new promotion activities which related to supply from PSM.
• Supply Chain improvement project with customer.
• customer service role as a gate contact.
• team to analyst for solve complaint/problem as customer satisfaction level in line with business objectives.
• and measure KPI to achieve satisfaction target.
• monthly receiving order and forecast in line with planning procedure
• budget and reforecast to meet as Finance timeline
• and control actual delivery to achieve weekly/monthly company target
• Supply chain KPI with operation and commercial team to meet the best customer’s service level.
• and coach through OJT and external training program for high potential to become professional certified.
• and motivate the team to fully perform according to their potential and develop the IDP program that meet corporate objective.
• of legal, ethical matter, regulatory, ABC compliance at all level and perform according to Twiningsovo’s value.
Requirements
• degree or higher.