Technical & IT Support
About this position
Responsibilities
• Take care and support technical work for all department in Organization.
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Consults with users to determine appropriate hardware and software needs and assists in placing orders.
• Install programs and fix problems with computers and computer systems within the company.
• Solve Hardware, Software, Network problems.
• Coordinate with internal and external agencies to repair or maintain computers and peripheral equipment.
• Check basic information about the problem and possible causes.
• Understand Infrastructure, Network Security.
• Take care of the company's CCTV system.
• Record problem information and troubleshooting to summarize and find guidelines for prevention.
Requirements
• Bachelor’s Degree in Computer Science, Computer Engineering, Information Technology educational background and relevant experiences or related fields.
• At least 2-3 years of experience in IT Support, young graduates are welcome.
• Prior experience in tech support, desktop support, or a similar role.
• Experience with Remote Desktop application and help desk software.
• Excellent problem-solving and troubleshooting skills.
• The ability to communicate technical information in an accessible manner to non-technical employees.
• A process improvement mindset.
• Software maintenance and testing capability.
• Basic knowledge of networking principles and operating systems.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.