Technical & IT Support
1Moby Co., Ltd.
Thailand | Bangkok
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Technical & IT Support
1Moby Co., Ltd. (Huai Khwang)
Bangkok,
Thailand
For more than 14 years 1Moby Co., Ltd. has established a remarkable record of leadership in the APIs communication for SMS technology industry as The number one sms gateway provider in Thailand named Thaibulksms and Movider. 1moby owned longstanding trustworthiness with an expert software house who offered tangible success to customers. That is the reason for being a world-famous enterprise partner with various companies and we are also Line Thailand official developer partners since 2015 to present. We also have a game developer team who transfer the customer's dream into true as a Game application with intention and elaboration to impress both customer and player named 1Moby Studio which won Best of Game Design in BIDC competition 2019 and BIC 2019 award as the excellence game in multiplayer.
With passion for being the professional company for new generations drived us has a diverse, dynamic and challenge work environment to fulfill employee's dreams, we offered opportunities of "Do what you love" in their career, we established business unit the only one modern Thai digital agency named Magnus Agency which have own software developer team and capable of combining creative advertising management and data analytics effectively with tangible success.
Any department that you join, we are glad to offer meaningful experiences simultaneously work-life balance with HYBRID WORKING , house party and entertainment activity. We believe that all employees are important resources that we have to nurture and never overlook , in order to grow together.
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Job function:
IT & Technical Support
Industries:
Information Technology
About this position
Responsibilities
• Answer technical product questions to customers via phone, chat, and email.
• Take care and support technical work for the sales department and support department.
• Solve problems, follow up, and summarize actions to supervisors and customers.
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Consults with users to determine appropriate hardware and software needs and assists in placing orders.
• Test and repair systems and follow up on work until given to customers.
• Learn about the company's product information to gain a good understanding of technical product information.
• Analyze the cause of the problem and coordinate to solve the problem successfully.
• Coordinate between customers and officials in various departments of the company to solve long-term problems.
Requirements
• Bachelor’s Degree in Computer Science, Computer Engineering, Information Technology educational background and relevant experiences or related fields.
• At least 2-3 years of experience in IT Support, young graduates are welcome.
• Prior experience in tech support, desktop support, or a similar role.
• Experience with Remote Desktop application and help desk software.
• Excellent problem-solving and troubleshooting skills.
• The ability to communicate technical information in an accessible manner to non-technical employees.
• A process improvement mindset.
• Software maintenance and testing capability.
• Basic knowledge of networking principles and operating systems.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Having knowledge of LINE OA or Facebook will be an advantage.
Benefits
Huneety A.I Salary Estimate
40,000 - 80,000 THB per month
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About 1Moby Co., Ltd.
For more than 14 years 1Moby Co., Ltd. has established a remarkable record of leadership in the APIs communication for SMS technology industry as The number one sms gateway provider in Thailand named Thaibulksms and Movider. 1moby owned longstanding trustworthiness with an expert software house who offered tangible success to customers. That is the reason for being a world-famous enterprise partner with various companies and we are also Line Thailand official developer partners since 2015 to present. We also have a game developer team who transfer the customer's dream into true as a Game application with intention and elaboration to impress both customer and player named 1Moby Studio which won Best of Game Design in BIDC competition 2019 and BIC 2019 award as the excellence game in multiplayer. With passion for being the professional company for new generations drived us has a diverse, dynamic and challenge work environment to fulfill employee's dreams, we offered opportunities of "Do what you love" in their career, we established business unit the only one modern Thai digital agency named Magnus Agency which have own software developer team and capable of combining creative advertising management and data analytics effectively with tangible success. Any department that you join, we are glad to offer meaningful experiences simultaneously work-life balance with HYBRID WORKING , house party and entertainment activity. We believe that all employees are important resources that we have to nurture and never overlook , in order to grow together.