Necessary skills for Waiter/ Waitress: skills and requirements
General requirements of a Waiter/ Waitress
• Previous experience as a waiter/waitress in a fast-paced restaurant environment
• Excellent customer service skills with the ability to anticipate and fulfill customer needs
• Strong communication and interpersonal skills to effectively interact with customers and team members
• Ability to multitask and work efficiently under pressure to ensure timely service
• Knowledge of food and beverage menus, including the ability to make recommendations and answer customer inquiries
Skills and Behaviours for a Waiter/ Waitress
Customer Experience (CX)
Customer Satisfaction
Customer Service
Complaint Management
Customer Service
Communicating information
Active Listening
Asking the right questions
Synthesizing information
Customer Orientation
Demonstrating positive attitude towards resolution
Solving customer issues within timelines
Understanding customer needs