What is a Waiter/ Waitress doing? Job description and responsibilities

What does a Waiter/ Waitress do?

The Waiter/Waitress position involves providing exceptional customer service and ensuring a pleasant dining experience for guests. Reporting to the Restaurant Manager, the role includes taking orders, serving food and beverages, and maintaining cleanliness and organization in the dining area. The ideal candidate should possess strong communication skills, be able to work well in a team and have a friendly and professional demeanor.

Responsibilities of Waiter/ Waitress

• Greeting and seating customers in a friendly and professional manner
• Taking food and drink orders accurately and efficiently
• Providing menu recommendations and answering customer inquiries
• Serving food and beverages to customers promptly and accurately
• Ensuring customer satisfaction by checking on tables regularly and addressing any issues or requests
• Collaborating with kitchen staff to ensure timely delivery of orders
• Processing customer payments and handling cash transactions accurately
• Maintaining cleanliness and organization of dining areas, including tables, chairs, and condiments
• Assisting in setting up and closing down the restaurant, including cleaning and restocking supplies
• Adhering to all food safety and hygiene regulations to ensure a safe dining experience for customers