Necessary skills for Tour Guide: skills and requirements
General requirements of a Tour Guide
• Excellent communication and interpersonal skills to engage and interact with tourists
• In-depth knowledge of the local area, including historical landmarks, cultural attractions, and hidden gems
• Strong organizational and time management abilities to ensure smooth tour operations and adherence to schedules
• Ability to handle unexpected situations and provide quick and effective solutions for any issues that may arise during tours
• Fluency in multiple languages, particularly English, to cater to a diverse range of tourists from different countries
Skills and Behaviours for a Tour Guide
Customer Service
Customer Service
Communicating information
Active Listening
Asking the right questions
Communicating effectively with others
Giving and receiving feedback
Customer Orientation
Solving customer issues within timelines
Understanding customer needs
Problem solving
Making fact based decisions to solve problems
Working with others to solve problems