Necessary skills for Telesales Manager: skills and requirements
General requirements of a Telesales Manager
• Bachelor's degree in business or related field
• Proven track record of success in telesales or sales management
• Strong leadership and team management skills
• Excellent communication and negotiation abilities
• Proficiency in CRM software and other sales tools
Skills and Behaviours for a Telesales Manager
CRM
CRM
Customer Experience (CX)
Customer Support
Customer experience
Customer Service
Complaint Management
Customer Service
Lead Management
Cross Sell
Inbound Leads
Lead Management
Up Sell
Prospecting
Cold calling
Prospect Qualification
Sales Emails
Sales prospecting
Telemarketing
Sales Admin & Operations
Quotations
Sales presentations
Objections
Sales Pitch
Sales Presentations
Communicating information
Active Listening
Asking the right questions
Communicating effectively with others
Customer Orientation
Demonstrating positive attitude towards resolution
Solving customer issues within timelines
Understanding customer needs
Negotiation
Closing deals
Leading win-win discussions