What is a Telesales Manager doing? Job description and responsibilities

What does a Telesales Manager do?

The Telesales Manager is responsible for leading and managing a team of telesales representatives to achieve sales targets and drive revenue growth. This role involves developing and implementing sales strategies, monitoring performance metrics, and providing coaching and training to the team. The Telesales Manager reports directly to the Sales Director and collaborates closely with other departments to ensure effective communication and alignment of sales objectives.

Responsibilities of Telesales Manager

• Develop and implement sales strategies to achieve company targets and objectives.
• Manage and motivate a team of telesales representatives to meet individual and team sales goals.
• Monitor and evaluate telesales calls to ensure quality and adherence to company standards.
• Provide ongoing training and coaching to telesales representatives to improve their sales techniques and product knowledge.
• Conduct regular performance reviews and provide feedback to telesales representatives to enhance their performance.
• Collaborate with other departments, such as marketing and customer service, to ensure a seamless customer experience.
• Analyze sales data and trends to identify areas for improvement and develop action plans accordingly.
• Prepare and present sales reports and forecasts to senior management.
• Stay updated with industry trends and competitor activities to identify new sales opportunities.
• Build and maintain strong relationships with key clients and partners to drive business growth.