Necessary skills for Telesales agent: skills and requirements
General requirements of a Telesales agent
• Knowledge of Master's products and services
• Proven track record of successful sales
• Ability to build strong relationships with clients
• Excellent communication and negotiation skills
• Proficient computer skills, including CRM software
Skills and Behaviours for a Telesales agent
CRM
CRM
Customer Experience (CX)
Customer Support
Customer experience
Lead Management
Cross Sell
Inbound Leads
Lead Generation
Lead Management
Up Sell
Prospecting
Cold calling
Prospect Qualification
Sales Emails
Sales prospecting
Telemarketing
Sales Admin & Operations
Quotations
Sales presentations
Objections
Sales Pitch
Sales Presentations
Communicating information
Active Listening
Asking the right questions
Communicating effectively with others
Customer Orientation
Demonstrating positive attitude towards resolution
Solving customer issues within timelines
Understanding customer needs
Negotiation
Closing deals
Leading win-win discussions