Necessary skills for Support Specialist: skills and requirements
General requirements of a Support Specialist
• Bachelor's degree in computer science or related field
• Strong technical knowledge and troubleshooting skills
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Prior experience in a support role or help desk environment
Skills and Behaviours for a Support Specialist
Business Management
Business Process
Customer Experience (CX)
Customer Retention
Customer Satisfaction
Customer Support
Project management
Project Coordination
Project Management
Sales Admin & Operations
Sales administration
Verbal Communication
Oral Communication
Collaboration & Teamwork
Involving others in making decisions that affect them
Placing team needs above individual needs
Working with others towards common goals
Communicating information
Active Listening
Influencing and persuading others
Customer Orientation
Solving customer issues within timelines
Understanding customer needs