Necessary skills for Steward Manager: skills and requirements
General requirements of a Steward Manager
• Bachelor's degree in hospitality management or related field
• Minimum of 5 years of experience in a supervisory role in the hospitality industry
• Strong leadership and communication skills
• Excellent organizational and time management abilities
• Knowledge of food and beverage operations and industry regulations
Skills and Behaviours for a Steward Manager
Customer Experience (CX)
Customer Contact
Customer Satisfaction
Customer Management
Client Relations
Client management
Customer Service
Complaint Management
Customer Service
Communicating information
Active Listening
Asking the right questions
Communicating effectively with others
Giving and receiving feedback
Customer Orientation
Solving customer issues within timelines
Understanding customer needs
Problem solving
Making fact based decisions to solve problems
Working with others to solve problems