Necessary skills for Shop Manager: skills and requirements
General requirements of a Shop Manager
1. Proven experience as a shop manager or other managerial position
2. Strong commercial acumen
3. Excellent organizational and leadership skills
4. Ability to motivate and develop staff
5. Good customer service and communication skills
Skills and Behaviours for a Shop Manager
Business Management
Business Management
Business Plan
Business Planning
Business strategy
HR Strategy
Outsourcing
Scalability
Strategic Planning
Customer Service
Complaint Management
Customer Service
Personnel Management
Attendance Management
Employee Fairness
Employee terminations
Employment contracts
Engagement Surveys
Exit interviews
HR Policies
Policy & Compliance Management
Company Policies
Compliance Management
Policy Control
Retail Operations
Merchandising
Store Management
Visual merchandising
Sales
Retail Sales
Sales & Operations Planning (S&OP)
Sales & Operation Planning
Customer Orientation
Demonstrating positive attitude towards resolution
Solving customer issues within timelines
Understanding customer needs
Developing others
Coaching others to succeed
Enhancing individual and professional development
Sharing knowledge, skills and expertise to others
Problem solving
Identifying and anticipating problems
Implementing solutions
Making fact based decisions to solve problems
Working with others to solve problems