Necessary skills for Service Support Agent: skills and requirements
General requirements of a Service Support Agent
-High school diploma or equivalent
-Strong customer service and communication skills
-Ability to troubleshoot technical issues
-Knowledge of computer hardware and software
-Experience in customer service roles
Skills and Behaviours for a Service Support Agent
Customer Experience (CX)
Client Rapport
Customer Contact
Customer Loyalty
Customer Retention
Customer Satisfaction
Customer Support
Customer Service
Complaint Management
Sales Admin & Operations
Sales administration
Verbal Communication
Oral Communication
Collaboration & Teamwork
Involving others in making decisions that affect them
Placing team needs above individual needs
Working with others towards common goals
Communicating information
Active Listening
Influencing and persuading others
Customer Orientation
Solving customer issues within timelines
Understanding customer needs