Necessary skills for Service Account Manager: skills and requirements
General requirements of a Service Account Manager
• Bachelor's degree in business administration or related field
• Proven experience in account management or customer service role
• Strong communication and interpersonal skills
• Excellent problem-solving and negotiation abilities
• Proficient in CRM software and Microsoft Office Suite
Skills and Behaviours for a Service Account Manager
CRM
CRM
Contract management
Contract Terms
Customer Management
Client Relations
Client management
Customer Success
Key account management
Lead Management
Cross Sell
Up Sell
Maintenance & Repair
Electrical Repairs
Hydraulic system repair
Maintenance equipment
Mechanical Repair
Preventive Maintenance
Project management
Project Coordination
Stakeholder Management
Revenue Generation
Forecasts
Customer Orientation
Demonstrating positive attitude towards resolution
Solving customer issues within timelines
Understanding customer needs
Problem solving
Identifying and anticipating problems
Making fact based decisions to solve problems
Relationship Building
Establishing rapport and building trust
Nurturing long term relationships