What is a Service Account Manager doing? Job description and responsibilities

What does a Service Account Manager do?

The Service Account Manager is responsible for managing and maintaining relationships with key clients, ensuring their satisfaction and addressing any concerns or issues that may arise. This role involves collaborating with various internal teams to deliver exceptional service and support to clients. The Service Account Manager reports directly to the Director of Client Services.

Responsibilities of Service Account Manager

• Building and maintaining strong relationships with assigned clients
• Acting as the main point of contact for clients, addressing their inquiries and concerns promptly and professionally
• Developing and implementing strategic account plans to achieve client satisfaction and business objectives
• Collaborating with cross-functional teams to ensure seamless delivery of services to clients
• Identifying upselling and cross-selling opportunities to maximize revenue from existing accounts
• Conducting regular business reviews with clients to assess their satisfaction and identify areas for improvement
• Monitoring and analyzing key performance indicators to measure the success of account management efforts
• Providing accurate and timely reports on account activities, sales forecasts, and market trends
• Resolving any issues or conflicts that may arise with clients, ensuring a high level of customer satisfaction
• Staying updated on industry trends and competitors' activities to proactively address client needs and maintain a competitive edge