Necessary skills for Security Officer: skills and requirements
General requirements of a Security Officer
• High school diploma or equivalent
• Previous experience in security or law enforcement preferred
• Strong communication and interpersonal skills
• Ability to handle emergency situations calmly and efficiently
• Knowledge of security protocols and procedures
Skills and Behaviours for a Security Officer
Customer Service
Complaint Management
Customer Service
Health Security & Environment (HSE)
Emergency Management
Public Safety
Safety Management Systems
Knowledge of regulatory frameworks
Regulations
Statutory Requirements
Risk Management
Risk Assessment
Risk Management
Workplace Safety
Safety Awareness
Surveillance
Workplace Safety
Customer Orientation
Demonstrating positive attitude towards resolution
Solving customer issues within timelines
Understanding customer needs
Problem solving
Identifying and anticipating problems
Implementing solutions
Making fact based decisions to solve problems
Working with others to solve problems