Necessary skills for Sales Support Staff: skills and requirements
General requirements of a Sales Support Staff
• Bachelor's degree in Business Administration or related field
• 2+ years of experience in sales support or customer service
• Proficiency in Microsoft Office Suite and CRM software
• Strong communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
Skills and Behaviours for a Sales Support Staff
CRM
CRM
Customer Experience (CX)
Customer Satisfaction
Customer Support
Customer engagement
Sales & Operations Planning (S&OP)
Sales & Operation Planning
Sales Admin & Operations
Quotations
Sales Process
Sales administration
Communicating information
Active Listening
Synthesizing information
Customer Orientation
Demonstrating positive attitude towards resolution
Solving customer issues within timelines
Understanding customer needs
Planning and organizing
Goal setting, planning and priorization
Taking timely actions to ensure obligations are met