What is a Sales Support Specialist doing? Job description and responsibilities

What does a Sales Support Specialist do?

The Sales Support Specialist is responsible for providing comprehensive administrative and operational support to the sales team. This includes managing customer inquiries, processing orders, coordinating logistics, and maintaining accurate sales records. The Sales Support Specialist will report directly to the Sales Manager, ensuring smooth communication and efficient sales operations.

Responsibilities of Sales Support Specialist

• Provide administrative support to the sales team
• Assist with the preparation and coordination of sales presentations and proposals
• Maintain and update customer databases and sales records
• Respond to customer inquiries and provide product information
• Collaborate with sales representatives to ensure customer satisfaction
• Generate sales reports and analyze sales data
• Coordinate and track sales orders and shipments
• Assist in the development and implementation of sales strategies
• Conduct market research and competitor analysis
• Support the sales team in achieving sales targets and goals