What does a Sales Support Manager do?

The Sales Support Manager at Master will be responsible for overseeing a team of sales support representatives, providing guidance and training to ensure efficient and effective support for the sales team. Reporting directly to the Director of Sales, this role will involve developing and implementing strategies to streamline processes, improve customer satisfaction, and drive sales growth through effective support initiatives. The ideal candidate will have strong leadership skills, a background in sales support, and a proven track record of driving results in a fast-paced sales environment.

Responsibilities of Sales Support Manager

• Manage a team of sales support representatives to ensure efficient and effective support for the sales team
• Develop and implement strategies to improve sales support processes and procedures
• Collaborate with sales team to identify areas for improvement and provide solutions to enhance sales performance
• Monitor and analyze sales support metrics to track performance and identify trends
• Train and onboard new sales support team members to ensure they are equipped to provide excellent support
• Act as a liaison between sales team and other departments to facilitate communication and collaboration
• Assist in the development of sales forecasts and budgets to support sales goals
• Handle escalated customer issues and provide resolution in a timely manner
• Conduct regular performance evaluations and provide feedback to sales support team members
• Stay current on industry trends and best practices in sales support to continuously improve processes and procedures.