Necessary skills for Sales Operations Staff: skills and requirements
General requirements of a Sales Operations Staff
• Bachelor's degree in Business Administration or related field
• 2+ years of experience in sales operations or related role
• Proficiency in CRM software and Microsoft Office Suite
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
Skills and Behaviours for a Sales Operations Staff
CRM
CRM
Customer Experience (CX)
Customer Satisfaction
Customer Support
Customer engagement
Sales & Operations Planning (S&OP)
Sales & Operation Planning
Sales Admin & Operations
Quotations
Sales Process
Sales administration
Communicating information
Active Listening
Synthesizing information
Customer Orientation
Demonstrating positive attitude towards resolution
Solving customer issues within timelines
Understanding customer needs
Planning and organizing
Goal setting, planning and priorization
Taking timely actions to ensure obligations are met