Necessary skills for Sales Operations Specialist: skills and requirements
General requirements of a Sales Operations Specialist
- Extensive experience in sales operations and/or marketing operations
- Proven track record of success in improving sales operations processes, procedures and systems
- Excellent knowledge of customer relationship management (CRM) systems
- Strong understanding of sales and marketing KPIs
- Ability to think strategically and develop creative solutions to complex problems
Skills and Behaviours for a Sales Operations Specialist
CRM
CRM
Customer Service
Complaint Management
Customer Service
Inventory Management
Inventory Control
Lead Management
Cross Sell
Inbound Leads
Lead Generation
Up Sell
Sales & Operations Planning (S&OP)
Sales & Operation Planning
Sales Admin & Operations
Post Sales
Pre Sales
Quotations
Sales Process
Sales administration
Communicating information
Active Listening
Asking the right questions
Influencing and persuading others
Synthesizing information
Customer Orientation
Demonstrating positive attitude towards resolution
Solving customer issues within timelines
Understanding customer needs