What is a Sales and Service Manager (Industrial Machinery) doing? Job description and responsibilities

What does a Sales and Service Manager (Industrial Machinery) do?

The Sales and Service Manager (Industrial Machinery) is responsible for overseeing the sales and service operations related to industrial machinery. This role involves managing a team of sales representatives and service technicians, ensuring customer satisfaction, and driving revenue growth. The Sales and Service Manager reports directly to the Director of Operations.

Responsibilities of Sales and Service Manager (Industrial Machinery)

• Develop and implement sales strategies to achieve company targets and increase market share.
• Manage a team of sales representatives, providing guidance, training, and support to ensure their success.
• Build and maintain strong relationships with key clients, understanding their needs and providing solutions to meet their requirements.
• Conduct market research and analysis to identify new business opportunities and stay updated on industry trends.
• Collaborate with the marketing department to develop effective promotional materials and campaigns to drive sales.
• Monitor and analyze sales performance, identifying areas for improvement and implementing corrective actions as needed.
• Prepare and present sales reports and forecasts to senior management, highlighting achievements and areas of concern.
• Negotiate and close sales deals, ensuring favorable terms and conditions for both the company and the client.
• Coordinate with the service department to ensure timely and efficient delivery, installation, and maintenance of industrial machinery.
• Stay updated on product knowledge and industry developments, attending trade shows and conferences to enhance expertise.