Necessary skills for Retention Manager: skills and requirements

General requirements of a Retention Manager

• Bachelor's degree in business, marketing, or related field
• Proven experience in customer retention and loyalty programs
• Strong knowledge of customer relationship management (CRM) systems
• Excellent analytical and problem-solving skills
• Ability to develop creative strategies and plans to increase customer retention

Skills and Behaviours for a Retention Manager

Business partnering
Business acumen Business partner Employee Relations
Learning & Development
Individual Development Plans Learning Development
People Analytics
People Analytics
Strategic Workforce planning
Strategic Workforce Planning Talent Strategy
Talent & Career Management
Career development Employee Engagement Employee retention Internships Skills management Succession planning Talent Management Process
Change Management
Driving change and innovation Influencing others towards change
Communicating information
Influencing and persuading others
Developing others
Coaching others to succeed Enhancing individual and professional development Sharing knowledge, skills and expertise to others

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