Necessary skills for Retention Manager: skills and requirements
General requirements of a Retention Manager
• Bachelor's degree in business, marketing, or related field
• Proven experience in customer retention and loyalty programs
• Strong knowledge of customer relationship management (CRM) systems
• Excellent analytical and problem-solving skills
• Ability to develop creative strategies and plans to increase customer retention
Skills and Behaviours for a Retention Manager
Business partnering
Business acumen
Business partner
Employee Relations
Learning & Development
Individual Development Plans
Learning Development
People Analytics
People Analytics
Strategic Workforce planning
Strategic Workforce Planning
Talent Strategy
Talent & Career Management
Career development
Employee Engagement
Employee retention
Internships
Skills management
Succession planning
Talent Management Process
Change Management
Driving change and innovation
Influencing others towards change
Communicating information
Influencing and persuading others
Developing others
Coaching others to succeed
Enhancing individual and professional development
Sharing knowledge, skills and expertise to others