Necessary skills for Receptionist: skills and requirements
General requirements of a Receptionist
• Ability to professionally and courteously greet and direct visitors
• Proficiency with computers and common office software
• Excellent communication, customer service, and problem-solving skills
• Ability to handle multiple tasks simultaneously
• Knowledge of company policies and procedures
Skills and Behaviours for a Receptionist
Customer Experience (CX)
Customer Contact
Customer Satisfaction
Customer Management
Client Relations
Client management
Customer Service
Complaint Management
Customer Service
Customer Orientation
Demonstrating positive attitude towards resolution
Solving customer issues within timelines
Understanding customer needs