What is a Quality Manager doing? Job description and responsibilities

What does a Quality Manager do?

We are currently seeking a highly motivated and results-oriented Quality Manager to join our team. The Quality Manager will be responsible for developing, implementing, and maintaining quality assurance procedures and standards to ensure that all products and services are of the highest quality. The successful candidate will be expected to have a strong background in quality assurance, a deep understanding of quality management systems, and the ability to identify areas for improvement and develop corrective action plans. Additionally, the Quality Manager will be responsible for developing and monitoring quality metrics, tracking and investigating customer complaints, and providing leadership and direction within the organization.

Responsibilities of Quality Manager

1. Develop and implement quality control systems to ensure product meets customer and industry standards.
2. Establish and ensure compliance with quality assurance protocols and procedures.
3. Monitor production processes to ensure product quality and reliability.
4. Analyze customer feedback and complaints to detect recurring problems.
5. Develop and implement corrective plans for quality issues.
6. Create and maintain detailed records of quality reports and metrics.
7. Train and supervise quality assurance personnel.
8. Recommend process improvements to increase efficiency and reduce cost.
9. Monitor and review the performance of suppliers.
10. Develop and implement strategies to reduce rework and scrap.