What is a Quality Assurance Manager doing? Job description and responsibilities

What does a Quality Assurance Manager do?

The Quality Assurance Manager at Master is responsible for overseeing and managing all aspects of the company's quality assurance program. This includes developing and implementing quality control procedures, conducting audits, and ensuring compliance with industry standards and regulations.

Responsibilities of Quality Assurance Manager

1. Create and implement quality assurance standards and procedures.
2. Oversee the development, implementation, and maintenance of quality assurance systems.
3. Monitor and evaluate the performance of quality assurance staff.
4. Develop and maintain quality assurance metrics and report on quality performance.
5. Identify areas of improvement in quality assurance processes and suggest solutions.
6. Conduct regular audits to assess compliance with quality assurance standards.
7. Investigate customer complaints and take corrective action as needed.
8. Develop and maintain relationships with suppliers to ensure quality of materials and services.
9. Design and implement training programs for quality assurance staff.
10. Keep up to date with the latest industry developments and best practices in quality assurance.