What does a Online Shop Admin do?

The Online Shop Admin is responsible for managing and maintaining the company's online shop, ensuring smooth operations and exceptional customer experience. This role involves updating product listings, managing inventory, processing orders, and resolving customer inquiries. The Online Shop Admin reports to the E-commerce Manager, collaborating closely to optimize the online shop's performance and drive sales.

Responsibilities of Online Shop Admin

• Manage and update the online shop platform, ensuring all product information, prices, and images are accurate and up to date.
• Monitor and respond to customer inquiries and complaints through various communication channels, such as email, live chat, and social media.
• Process and fulfill customer orders, ensuring timely delivery and accurate shipment tracking.
• Coordinate with the warehouse team to manage inventory levels and ensure products are available for sale.
• Conduct market research to identify trends and competitor activities, and make recommendations for product assortment and pricing strategies.
• Collaborate with the marketing team to develop and implement online promotional campaigns and strategies to drive traffic and increase sales.
• Analyze website traffic and sales data to identify areas for improvement and optimize the online shopping experience.
• Stay updated on industry best practices and emerging trends in e-commerce to continuously improve the online shop's performance.
• Generate regular reports on sales performance, customer feedback, and website analytics to provide insights and recommendations to management.
• Collaborate with cross-functional teams, such