Necessary skills for Key Account Specialist: skills and requirements
General requirements of a Key Account Specialist
• Bachelor's degree in business or related field
• At least 3 years of experience in sales, marketing, customer service, or account management
• Demonstrated ability to build and maintain strong relationships with customers
• Excellent communication, negotiation and problem-solving skills
• Proven success in meeting sales targets and objectives
Skills and Behaviours for a Key Account Specialist
CRM
CRM
Customer Experience (CX)
Customer Loyalty
Customer Satisfaction
Customer Support
Customer engagement
Customer Management
Key account management
Growth Strategies
Customer Acquisition
Sales Strategy
Lead Management
Cross Sell
Up Sell
Sales presentations
Objections
Product Demonstration
Sales Pitch
Sales Presentations
Customer Orientation
Demonstrating positive attitude towards resolution
Solving customer issues within timelines
Understanding customer needs
Negotiation
Closing deals
Leading win-win discussions
Relationship Building
Establishing rapport and building trust
Growing network and relationships
Nurturing long term relationships