What is a Key Account Sales Manager doing? Job description and responsibilities

What does a Key Account Sales Manager do?

The Key Account Sales Manager will be responsible for managing and developing key accounts to maximize sales and develop relationships with key customers. The successful candidate will be a strategic thinker with a passion for sales, excellent communication and negotiation skills, and the ability to build and maintain relationships. They will be responsible for developing business plans for key accounts, identifying new opportunities and developing strategies to increase sales. The ideal candidate will be an experienced sales professional with a proven track record of success.

Responsibilities of Key Account Sales Manager

1. Develop and implement customer-specific strategies for assigned key accounts.
2. Monitor and analyze sales performance of key accounts and develop plans to increase revenue.
3. Provide proactive and prompt customer service, including responding to inquiries and resolving customer complaints.
4. Identify, develop and nurture long-term relationships with key accounts.
5. Identify customer needs and offer appropriate solutions.
6. Negotiate and manage contracts with key accounts.
7. Establish and maintain a high level of customer satisfaction with existing and potential key accounts.
8. Monitor and measure customer satisfaction and develop strategies to improve customer service.
9. Monitor customer trends and develop strategies to increase sales.
10. Collaborate with other departments to ensure customer satisfaction.