Necessary skills for Key Account Manager: skills and requirements
General requirements of a Key Account Manager
- Proven experience as a Key Account Manager
- Knowledge of sales and marketing techniques
- Excellent communication and negotiation skills
- Good organizational and time management skills
- Ability to develop and maintain strong customer relationships
Skills and Behaviours for a Key Account Manager
CRM
CRM
Contract management
Contract Management
Contract Terms
Customer Experience (CX)
Customer Loyalty
Customer Retention
Customer engagement
Customer Management
Key account management
Growth Strategies
Customer Acquisition
Sales Strategy
Lead Management
Cross Sell
Up Sell
Sales presentations
Objections
Product Demonstration
Sales Pitch
Sales Presentations
Customer Orientation
Understanding customer needs
Developing others
Enhancing individual and professional development
Sharing knowledge, skills and expertise to others
Negotiation
Closing deals
Leading win-win discussions
Relationship Building
Establishing rapport and building trust
Growing network and relationships
Nurturing long term relationships