What is a Key Account Manager doing? Job description and responsibilities

What does a Key Account Manager do?

The Key Account Manager will lead strategic initiatives to develop and maintain long-term relationships with key accounts. They will serve as a customer advocate and work to ensure customer satisfaction. The Key Account Manager will develop and implement strategies to increase revenue from key accounts, identify new opportunities, and build relationships with key stakeholders. This position requires strong customer service and leadership skills, as well as the ability to effectively manage multiple priorities.

Responsibilities of Key Account Manager

1. Develop and maintain relationships with key accounts
2. Manage customer expectations and ensure customer satisfaction
3. Identify new business opportunities and strategies to increase sales
4. Analyze customer data and trends to develop customer segmentation strategies
5. Monitor customer feedback and develop action plans to address areas of improvement
6. Keep up to date with industry trends and identify new revenue opportunities
7. Lead negotiations and ensure timely delivery of products and services
8. Develop and monitor key performance metrics to measure success of account management
9. Ensure high quality customer service standards are maintained
10. Prepare reports and presentations for senior management