Necessary skills for IT Support Technician: skills and requirements
General requirements of a IT Support Technician
• Bachelor's degree in computer science or related field
• Strong knowledge of computer hardware and software systems
• Experience in troubleshooting and resolving technical issues
• Excellent communication and customer service skills
• Ability to work independently and prioritize tasks effectively
Skills and Behaviours for a IT Support Technician
Computer Hardware
Hardware troubleshooting
Customer Service
Complaint Management
Customer Service
Database
SQL
Enterprise Software
Google Workspace administration
Office 365 administration
Operating systems
Linux
Programming languages
Java
Troubleshooting
Troubleshooting
Problem solving
Identifying and anticipating problems
Implementing solutions
Making fact based decisions to solve problems