Necessary skills for IT Support Specialist: skills and requirements
General requirements of a IT Support Specialist
• Bachelor's degree in Computer Science or related field
• At least 3 years of experience in IT support
• Knowledge of Windows, Linux, and Mac operating systems
• Ability to troubleshoot hardware and software issues
• Excellent customer service and communication skills
Skills and Behaviours for a IT Support Specialist
Computer Hardware
Hardware troubleshooting
Enterprise Software
Google Workspace administration
Office 365 administration
Microsoft Office
Microsoft Excel
Microsoft Power Point
Microsoft outlook
Microsoft word
Networks administration
Firewalls
Next-Generation Firewalls, NGFW, NGFWs
WANs
Troubleshooting
Root Cause Analysis
Troubleshooting
Customer Orientation
Demonstrating positive attitude towards resolution
Solving customer issues within timelines
Understanding customer needs
Problem solving
Identifying and anticipating problems
Implementing solutions
Making fact based decisions to solve problems