Necessary skills for IT Support Officer: skills and requirements
General requirements of a IT Support Officer
• Bachelor's degree in computer science or related field
• Proven experience in providing technical support and troubleshooting for hardware, software, and network issues
• Strong knowledge of operating systems, such as Windows and macOS, and proficiency in Microsoft Office Suite
• Familiarity with IT security protocols and best practices
• Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users
Skills and Behaviours for a IT Support Officer
Computer Hardware
Hardware troubleshooting
Enterprise Software
Google Workspace administration
Office 365 administration
Microsoft Office
Microsoft Excel
Microsoft Power Point
Microsoft outlook
Microsoft word
Networks administration
Firewalls
Next-Generation Firewalls, NGFW, NGFWs
WANs
Troubleshooting
Root Cause Analysis
Troubleshooting
Analytical thinking
Think analytically
Customer Orientation
Demonstrating positive attitude towards resolution
Solving customer issues within timelines
Understanding customer needs
Planning and organizing
Goal setting, planning and priorization
Managing Stakeholders
Taking timely actions to ensure obligations are met