Necessary skills for IT Support Manager: skills and requirements
General requirements of a IT Support Manager
• Bachelor's degree in computer science or related field
• Minimum of 5 years of experience in IT support or related role
• Strong knowledge of computer systems, networks, and software applications
• Excellent problem-solving and troubleshooting skills
• Proven leadership and team management abilities
Skills and Behaviours for a IT Support Manager
Computer Hardware
Hardware troubleshooting
Enterprise Software
Google Workspace administration
Office 365 administration
Microsoft Office
Microsoft Excel
Microsoft Power Point
Microsoft outlook
Microsoft word
Networks administration
Firewalls
Next-Generation Firewalls, NGFW, NGFWs
WANs
Project management
Project Coordination
Project Planning
Stakeholder Management
Troubleshooting
Root Cause Analysis
Troubleshooting
Customer Orientation
Demonstrating positive attitude towards resolution
Solving customer issues within timelines
Understanding customer needs
Planning and organizing
Goal setting, planning and priorization
Taking timely actions to ensure obligations are met
Problem solving
Identifying and anticipating problems
Implementing solutions
Making fact based decisions to solve problems