Necessary skills for HR Service Team Lead: skills and requirements
General requirements of a HR Service Team Lead
• A minimum of 3 years' experience in a customer service environment, with experience leading a team
• Proven problem solving and decision making skills
• Excellent verbal and written communication skills
• Knowledge of relevant HR policies and procedures
• Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously
Skills and Behaviours for a HR Service Team Lead
Business partnering
Business acumen
Business partner
Employee Relations
Compensation & Benefits Management
Compensation & Benefits management
Employee Rewards
HR Systems
Applicant Tracking Systems (ATS)
HR technology
Learning Management System (LMS)
Learning & Development
E-Learning
Learning Plan Management
Training
Training Evaluations
People Analytics
People Analytics
Performance Management
Performance Management
Personnel Management
Employee Fairness
HR Policies
Talent & Career Management
Employee Engagement
Employee retention
Succession planning
Talent Management Process
Change Management
Driving change and innovation
Influencing others towards change
Developing others
Coaching others to succeed
Enhancing individual and professional development
Sharing knowledge, skills and expertise to others
Resilience
Acting with integrity
Overcoming changes and barriers
Taking opportunities to learn and adapt