What is a HR Service Team Lead doing? Job description and responsibilities

What does a HR Service Team Lead do?

The HR Service Team Lead is responsible for leading and managing a team of HR Service Specialists in providing an excellent customer service experience to all employees and external clients. The HR Service Team Lead will ensure the team is providing accurate, timely and professional customer service, responding to inquiries and resolving customer service issues. The Team Lead will also support the development and implementation of HR customer service initiatives and best practices. This role requires a strong customer service background, excellent problem-solving skills and the ability to lead and motivate a team.

Responsibilities of HR Service Team Lead

1. Develop, implement, and manage HR service programs in order to ensure customer satisfaction.
2. Lead a team of HR Service Specialists, providing guidance and direction to ensure that customer service standards are met.
3. Monitor and review customer service metrics, and take corrective action when needed.
4. Develop and maintain strong working relationships with internal customers, ensuring their needs are met.
5. Interpret and administer HR policies and procedures in accordance with company regulations.
6. Assist with onboarding and offboarding processes, ensuring that all paperwork is completed accurately and in a timely manner.
7. Conduct regular training sessions for the HR Service team members, maintaining awareness of current HR trends.
8. Lead the investigation and resolution of customer complaints.
9. Develop and implement customer service improvement strategies as needed.
10. Participate in HR projects and initiatives to ensure successful outcomes.