Necessary skills for Hospitality Manager: skills and requirements
General requirements of a Hospitality Manager
• Bachelor's degree in Hospitality Management or related field
• Minimum of 5 years of experience in the hospitality industry, with at least 2 years in a managerial role
• Strong leadership and communication skills, with the ability to effectively manage a team
• In-depth knowledge of hotel operations, including front desk, housekeeping, food and beverage, and event management
• Proven track record of delivering exceptional customer service and maintaining high guest satisfaction levels
Skills and Behaviours for a Hospitality Manager
Customer Experience (CX)
Customer Contact
Customer Satisfaction
Customer Management
Client Relations
Client management
Customer Service
Complaint Management
Customer Service
Communicating information
Active Listening
Asking the right questions
Communicating effectively with others
Giving and receiving feedback
Customer Orientation
Solving customer issues within timelines
Understanding customer needs
Problem solving
Making fact based decisions to solve problems
Working with others to solve problems