Necessary skills for Head of Customer Success: skills and requirements
General requirements of a Head of Customer Success
• Bachelor's degree in business administration or a related field
• Proven experience in a customer success leadership role
• Strong understanding of customer success strategies and best practices
• Excellent communication and interpersonal skills
• Ability to analyze data and make data-driven decisions
Skills and Behaviours for a Head of Customer Success
CRM
CRM
Customer Experience (CX)
Client Rapport
Customer Contact
Customer Loyalty
Customer Retention
Customer Satisfaction
Customer Support
Customer Management
Client management
Key account management
Customer Service
Complaint Management
Process Improvement
Flowcharts
Process Improvement
Sales Admin & Operations
Sales administration
Analytical thinking
Gathering information and data
Identifying cause and effect relationships
Communicating information
Active Listening
Asking the right questions
Influencing and persuading others
Synthesizing information
Customer Orientation
Solving customer issues within timelines
Understanding customer needs
Planning and organizing
Goal setting, planning and priorization
Managing Stakeholders
Problem solving
Identifying and anticipating problems
Implementing solutions
Making fact based decisions to solve problems