Necessary skills for Field Service Manager : skills and requirements
General requirements of a Field Service Manager
• Bachelor's degree in a relevant field such as engineering or business administration
• Proven experience in managing field service operations, preferably in a related industry
• Strong leadership skills with the ability to effectively manage and motivate a team of field service technicians
• Excellent problem-solving and decision-making abilities to address complex technical issues and customer concerns
• Exceptional communication and interpersonal skills to effectively collaborate with internal teams and external stakeholders.
Skills and Behaviours for a Field Service Manager
CRM
CRM
Customer Management
Client Relations
Key account management
Lead Management
Cross Sell
Machine automation
PLC development
Maintenance & Repair
Electrical Repairs
Hydraulic system repair
Maintenance equipment
Mechanical Repair
Preventive Maintenance
Project management
Project Coordination
Stakeholder Management
Negotiation
Closing deals
Leading win-win discussions
Problem solving
Identifying and anticipating problems
Making fact based decisions to solve problems
Working towards resolution
Working with others to solve problems
Relationship Building
Establishing rapport and building trust
Nurturing long term relationships
Self awareness & Self Management
Self motivation, self confidence and wellness