What is a Field Service Manager doing? Job description and responsibilities

What does a Field Service Manager do?

The Field Service Manager is responsible for overseeing and managing the field service operations of the company. This includes coordinating and scheduling service technicians, ensuring timely and efficient delivery of services, and maintaining customer satisfaction. The Field Service Manager reports directly to the Director of Operations.

Responsibilities of Field Service Manager

• Oversee and manage a team of field service technicians.
• Develop and implement strategies to improve field service operations and efficiency.
• Ensure timely and accurate completion of service requests and work orders.
• Monitor and analyze field service metrics to identify areas for improvement.
• Collaborate with other departments to coordinate resources and resolve customer issues.
• Train and mentor field service technicians to enhance their skills and knowledge.
• Conduct regular performance evaluations and provide feedback to the team.
• Develop and maintain strong relationships with key customers and stakeholders.
• Stay updated with industry trends and best practices in field service management.
• Prepare and present reports on field service activities and performance to senior management.