Necessary skills for Field Service Director: skills and requirements
General requirements of a Field Service Director
• Bachelor's degree in a relevant field such as engineering or business administration
• Minimum of 10 years of experience in field service management, preferably in a related industry
• Proven track record of successfully leading and managing a team of field service technicians
• Strong technical knowledge and understanding of the products and services offered by the company
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and build relationships with clients and stakeholders
Skills and Behaviours for a Field Service Director
Contract management
Contract Management
Contract Terms
Customer Experience (CX)
Customer Satisfaction
Customer Management
Client Relations
Client management
Customer Success
Key account management
Customer Service
Complaint Management
Customer Service
Inventory Management
Inventory Management
Managing Orders
Lead Management
Cross Sell
Up Sell
Strategic Workforce planning
Headcount forecast
Collaboration & Teamwork
Giving credits to others
Placing team needs above individual needs
Communicating information
Influencing and persuading others
Customer Orientation
Understanding customer needs
Decision Making
Driving change and innovation
Developing others
Coaching others to succeed
Enhancing individual and professional development
Sharing knowledge, skills and expertise to others
Relationship Building
Nurturing long term relationships