Necessary skills for Director of Implementation: skills and requirements
General requirements of a Director of Implementation
• Bachelor's degree in a relevant field such as business administration or project management
• Minimum of 7 years of experience in project management or implementation roles
• Proven track record of successfully leading and managing large-scale implementation projects
• Strong leadership and team management skills, with the ability to motivate and inspire cross-functional teams
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization
Skills and Behaviours for a Director of Implementation
Customer Experience (CX)
Customer Satisfaction
Customer Service
Complaint Management
Monitoring & Evaluation
Monitoring
Reports
Process Improvement
Flowcharts
Process Improvement
Project management
Project Coordination
Project Planning
Project cost management
Stakeholder Management
Analytical thinking
Gathering information and data
Identifying cause and effect relationships
Customer Orientation
Solving customer issues within timelines
Understanding customer needs
Developing others
Enhancing individual and professional development
Sharing knowledge, skills and expertise to others