Necessary skills for Customer Support Representative: skills and requirements
General requirements of a Customer Support Representative
1. Excellent communication and interpersonal skills
2. Knowledge of customer service principles and practices
3. Ability to multi-task, prioritize and manage time effectively
4. Proficient in computer use and related software applications
5. Proven customer support experience or relevant experience in the customer service industry
Skills and Behaviours for a Customer Support Representative
Customer Experience (CX)
Client Rapport
Customer Contact
Customer Loyalty
Customer Retention
Customer Satisfaction
Customer Support
Customer Service
Complaint Management
Sales Admin & Operations
Sales administration
Verbal Communication
Oral Communication
Collaboration & Teamwork
Involving others in making decisions that affect them
Placing team needs above individual needs
Working with others towards common goals
Communicating information
Active Listening
Influencing and persuading others
Customer Orientation
Solving customer issues within timelines
Understanding customer needs