Necessary skills for Customer Support Manager: skills and requirements
General requirements of a Customer Support Manager
• Bachelor’s degree in a relevant field, such as business administration, customer service, marketing, or communications
• Proven experience as a customer support manager or other customer service/support related position
• Strong knowledge of customer service principles and practices
• Excellent communication and interpersonal skills
• Ability to prioritize and manage multiple tasks simultaneously
Skills and Behaviours for a Customer Support Manager
CRM
CRM
Customer Experience (CX)
Client Rapport
Customer Contact
Customer Loyalty
Customer Retention
Customer Satisfaction
Customer Support
Customer Management
Client management
Customer Service
Complaint Management
Process Improvement
Process Improvement
Sales Admin & Operations
Sales administration
Verbal Communication
Oral Communication
Written Communication
Emails
Written communication
Collaboration & Teamwork
Involving others in making decisions that affect them
Placing team needs above individual needs
Working with others towards common goals
Communicating information
Active Listening
Influencing and persuading others
Customer Orientation
Solving customer issues within timelines
Understanding customer needs
Developing others
Sharing knowledge, skills and expertise to others