Necessary skills for Customer Support Agent: skills and requirements
General requirements of a Customer Support Agent
• Excellent written and verbal communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Proven track record of providing outstanding customer service
• Knowledge of customer service software, databases, and tools
• Ability to work in a fast-paced environment and handle challenging customer situations
Skills and Behaviours for a Customer Support Agent
Customer Experience (CX)
Client Rapport
Customer Contact
Customer Loyalty
Customer Retention
Customer Satisfaction
Customer Support
Customer Service
Complaint Management
Sales Admin & Operations
Sales administration
Verbal Communication
Oral Communication
Collaboration & Teamwork
Involving others in making decisions that affect them
Placing team needs above individual needs
Working with others towards common goals
Communicating information
Active Listening
Influencing and persuading others
Customer Orientation
Solving customer issues within timelines
Understanding customer needs