Necessary skills for Customer Success Manager: skills and requirements
General requirements of a Customer Success Manager
• Proven experience as a Customer Success Manager or similar customer-facing role
• Solid understanding of customer service principles, practices and procedures
• Excellent communication and presentation skills
• Strong problem-solving skills
• Proficiency in customer relationship management (CRM) software
Skills and Behaviours for a Customer Success Manager
Customer Experience (CX)
Client Rapport
Customer Contact
Customer Loyalty
Customer Retention
Customer Satisfaction
Customer Support
Customer Service
Complaint Management
Sales Admin & Operations
Sales administration
Verbal Communication
Oral Communication
Collaboration & Teamwork
Involving others in making decisions that affect them
Placing team needs above individual needs
Working with others towards common goals
Communicating information
Active Listening
Influencing and persuading others
Customer Orientation
Solving customer issues within timelines
Understanding customer needs
Developing others
Coaching others to succeed
Enhancing individual and professional development
Sharing knowledge, skills and expertise to others