Necessary skills for Customer Success Lead: skills and requirements
General requirements of a Customer Success Lead
1. Extensive experience in customer success management and customer relationship management
2. Proven track record in achieving customer success and satisfaction
3. Strong understanding of customer analytics and data analysis
4. Excellent communication, problem solving and conflict resolution skills
5. Ability to develop and execute customer success strategies
Skills and Behaviours for a Customer Success Lead
Customer Experience (CX)
Client Rapport
Customer Contact
Customer Loyalty
Customer Retention
Customer Satisfaction
Customer Support
Customer Service
Complaint Management
Sales Admin & Operations
Sales administration
Verbal Communication
Oral Communication
Collaboration & Teamwork
Involving others in making decisions that affect them
Placing team needs above individual needs
Working with others towards common goals
Communicating information
Active Listening
Influencing and persuading others
Customer Orientation
Solving customer issues within timelines
Understanding customer needs
Developing others
Coaching others to succeed
Enhancing individual and professional development
Sharing knowledge, skills and expertise to others