Necessary skills for Customer Service Representative: skills and requirements
General requirements of a Customer Service Representative
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and ability to think on your feet
• Ability to remain calm and composed in high-pressure situations
• Proficient in using customer service software and computer systems
• Previous experience in a customer service role is preferred
Skills and Behaviours for a Customer Service Representative
Customer Experience (CX)
Client Rapport
Customer Contact
Customer Loyalty
Customer Retention
Customer Satisfaction
Customer Support
Customer Service
Complaint Management
Sales Admin & Operations
Sales administration
Verbal Communication
Oral Communication
Collaboration & Teamwork
Involving others in making decisions that affect them
Placing team needs above individual needs
Working with others towards common goals
Communicating information
Active Listening
Influencing and persuading others
Customer Orientation
Solving customer issues within timelines
Understanding customer needs